1. The Contract between us
1.1 These are the conditions under which we, AR Events Limited (company number 6896430) deal with you, our customer.
1.2 Once you place your order we will send you a confirmatory email providing details of your order to the e-mail address which you provide in the order form. This confirmatory email is our acceptance of your order. We will then send you a further e-mail with our invoice attached. It is this email and our acceptance of your order which brings into existence a legally binding contract between us. You must pay the invoice in full upon presentation.
2. Tickets to be supplied
2.1 We will supply to you the tickets described on the email which you send to us containing your order. We are under a legal obligation to provide tickets which comply with your order. Full details of the tickets are set out in our website. We shall be under no liability to provide you with the tickets until you have paid us in full for them.
2.2 The tickets which we sell to you are for the personal use of you and your party. You and your party must not resell or transfer the tickets if prohibited from doing so. Please check your tickets carefully.
3.1 The price payable for the tickets that you order are set out in our website and will be confirmed in the email which we send you under condition 1.2.
3.2 You may be required to pay a booking fee and an extra amount for delivery and it might not be possible for us to deliver to some locations. Any such booking fee and/or delivery charges and information relating to the delivery are set out in our website or in the confirmatory email which we send you under condition 1.2.
4. Rights for you to cancel your contract
4.1 You can always end your contract with us. Your rights when you end the contract will depend as follows:-
4.1.1 If what you have bouth is faulty or misdescribed you may have a legal right to end the contract (or to get the tickets replaced or to get some or all of your money back);
4.1.2 If you want to end the contract because of something we have done or have told you we are going to do, see clause 4.2;
4.1.3 If you have just changed your mind about the product, see clause 4.3. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions and you will have to pay the costs of return of any goods.
4.2 Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set at 4.2.1 to 4.2.5 below the contract will end immediately and we will refund you in full for any tickets which have not been provided and you may also be entitled to compensation. The reasons are:-
4.2.1 We have told you about an upcoming change to the ticket or these terms which you do not agree to;
4.2.2 We have told you about an error in the price or description of the tickets you have ordered and you do not wish to proceed;
4.2.3 There is a risk that supply of the tickets may be significantly delayed because of events outside our control;
4.2.4 We have suspended supply of the tickets for technical reasons, or notify you we are going to suspend them for technical reasons;
4.2.5 You have a legal right to end the contract because of something we have done wrong (including because we have delivered late).
4.3 Exercising your right to change your mind (Consumer Contracts Regulations 2013). You have a legal right to change your mind within 14 days and receive a refund. Please inform us either at our postal address of 4 Railway Street, Huddersfield, HD1 1JP or by email to [firstname.lastname@example.org] of your decision to cancel the contract by a clear statement (e.g. a letter sent by post, fax or email). You may use the model cancellation form which can be found [here] but this is not obligatory. To meet this cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the rights to cancel before the cancellation period has expired.
4.4 You have a right to ask us to allow you to cancel your contract with us at any time if the tickets or other goods are to be paid for using your credit card and your credit card has been fraudulently used by a third party to make the order.
4.5 If you cancel your contract with us under this condition 4, we will reimburse to you all payments received from you, including the costs of delivery if you have paid them (except for the supplementary costs arising if you choose a type of delivery other than the least expensive type of standard delivery offered by us). We may make a deduction from the reimbursement for loss in value of any tickets supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement without doubt undue delay, and not later than:-
4.5.1 14 days after the date we received back from you any goods supplied; or
4.5.2 (if earlier) 14 days after the day you provide evidence that you have returned the goods; or
4.5.3 if there were no goods supplied, 14 days after day upon we are informed about you decision to cancel this contract.
4.6 We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event you will not incur any fees as a result of the reimbursement.
4.7 You must send back the goods hand them over to us without undue delay and in event not later than 14 days from the day upon which you communicate your cancellation of this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
5. Cancellation by us
5.1 We reserve the right to cancel the contract between us if:
5.1.1 there are no tickets of the type which you require available for the event you specified; or
5.1.2 the event is cancelled; or
5.1.3 we do not deliver to your area; or
5.1.4 one or more of the tickets you ordered was listed at an incorrect price due to a typographical error on our website or an error in the pricing information received by us from our suppliers;
5.1.5 you have failed to make payment in full to us for the tickets within 7 days of the date of your order or, if earlier, on the date 3 days prior to the ticketed event.
5.2 If we cancel the contract between us pursuant to clause 5.1, we will notify you as soon as possible of that cancellation and re-credit to your account any sum which we have already debited from your credit card as soon as possible and, in any event, within 30 days of cancellation.
6. Delivery of tickets
6.1 We will deliver the tickets ordered by you to the address you give us for delivery with your order.
6.2 Delivery will be made on or around the later of the date 2 weeks prior to the event in question, the date upon which we receive the tickets from our supplier or within 2 days of your order.
6.3 We aim to deliver the tickets which you order to you:-
6.3.1 for deliveries within the UK, by special delivery;
6.3.2 for international deliveries, by such method as we shall deem fit. You may, therefore, be required to sign for the delivery of the tickets. Failure by you to sign for the delivery of any tickets does not mean that we have failed to deliver them.
6.4 You will become the owner of the tickets you have ordered when they have been delivered to you and you have paid for them in full. We will be the owner until that point. Once tickets have been delivered to you they will be held at your own risk and we will not be liable for their loss, damage or destruction.
7.1 If the tickets we deliver are not what you ordered or are damaged or the wrong number of tickets is delivered, you must let us know in writing at our contact address of the problem as soon as reasonably practicable after delivery but in any event 2 working days before the ticketed event. If you do not let us know, you cannot return the tickets to us.
7.2 If you do not receive tickets ordered by you within 7 days of the date of the event for which the tickets are required, you must let us know by email to our usual email address of the problem as soon as possible. We shall advise you of the whereabouts of your tickets and (if we can) let you know the likely delivery date.
7.3 Unless the law provides otherwise, we will not be responsible for any loss of profits, business or goodwill (or similar loss) which you may suffer because of any problem about which you notify us under this condition and we shall have no responsibility to pay any money to you by way of compensation other than to refund to you the amount paid by you for the tickets in question.
7.4 You must observe and comply with all of the regulations and legislation of the country of delivery which apply to that delivery including obtaining all necessary customs, import or other permits, licences or consents and/or paying any import duty (or such other payment which may be necessary). The import or export of our tickets to you may be prohibited by certain national laws. We make no statement and accept no responsibility in respect of whether or not the export or import of the tickets you purchase is so prohibited.
7.5 Nothing in these terms and conditions is intended to limit any rights you might have as a consumer under any laws or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury caused by our negligence.
Unless otherwise stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address and all notices from us to you will be sent by us to the email address which you provide to us with your order.
9.1 If you have any complaints about the tickets or any aspect of the way we have dealt with you the complaint should be made in writing to our contact address.
9.2 We will investigate any complaint you make as soon as we are able and in any event we will respond to your complaint in writing or by e-mail within 30 days of receiving your complaint.
10. Events beyond our control
We shall have no responsibility to you for any failure to deliver tickets you have ordered or any delay in doing so or for any damage to tickets delivered that is caused by any event or circumstance beyond our reasonable control including, among other possibilities, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident. We will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delays. Provided we do this we will not be liable for delays caused by the event.
If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) then the remaining terms and conditions will remain enforceable and still apply.
12. Third party rights
Except for us and our affiliates, directors, employees or representatives and you, no person has any right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of the contract made between us and you.
13. Governing law
The contract between us shall be governed by and interpreted in accordance with English law and the English courts shall have jurisdiction to resolve any disputes between us.
14. Entire agreement
We may waive any of our rights under our contract with you at any time and for any reason without affecting out ability to enforce that right or any other provision of that contract.