Terms and conditions
1. The Contract between us
1.1 These are the conditions under which we, AR Events Limited (company number 6896430) deal with you, our customer.
1.2 Once you place your order we will send you a confirmatory email providing details of your order to the e-mail address which you provide in the order form. This confirmatory email is our acceptance of your order. We will confirm that your order has been accepted by sending you a further e-mail and our invoice. It is this email and our acceptance of your order which brings into existence a legally binding contract between us. You must pay the invoice in full within 14 days of its date or, if the date of the event in question is earlier than that, before that date.
2. Tickets to be supplied
We will supply to you the tickets described on the email which you send to us containing your order. Full details of the tickets are set out in our website. We shall be under no liability to provide you with the tickets until you have paid us in full for them.
3.1 The price payable for the tickets that you order is set out in our website and will be confirmed in the email which we send you under condition 1.2.
3.2 You may be required to pay a booking fee and an extra amount for delivery and it might not be possible for us to deliver to some locations. Any such booking fee and/or delivery charges and information relating to the delivery are set out in our website or in the confirmatory email which we send you under condition 1.2.
4. Rights for you to cancel your contract
4.1 Subject to clause 4.2, you may cancel your contract with us for the tickets you order at any time up to the end of the seventh working day from the date the contract between us is concluded. You do not need to give us a reason for cancelling your contract nor will you have to pay any penalty.
4.2 Notwithstanding the provisions of clause 4.1, you may not cancel any contract between us on or after the date upon which the ticketed event is due to take place.
4.3 You have a right to ask us to allow you to cancel your contract with us at any time if the tickets are to be paid for using your credit card and your credit card has been fraudulently used by a third party to make the order.
4.4 To cancel your contract you must notify us in writing.
4.5 If you receive any tickets before you cancel your contract under condition 4.1 then you must send them back to our contact address (which is set out in our website) at your own cost and risk. If you cancel your contract but we have already arranged for the tickets to be delivered you must send the tickets back to us at our contract address at your own cost and risk as soon as possible.
4.6 Once you have notified us that you are cancelling your contract in accordance with this clause 4 we will reimburse any payment which you have made by cheque as soon as possible and in any event within 30 days of your order PROVIDED THAT any tickets are returned by you and received by us in the condition in which they were delivered to you. If you do not return those tickets or do not pay the costs of delivery, we shall be entitled to deduct any costs of recovering the tickets which we incur from the amount to be reimbursed to you.
5. Cancellation by us
5.1 We reserve the right to cancel the contract between us if:
5.1.1 there are no tickets of the type which you require available for the event you specified
5.1.2 we do not deliver to your area; or
5.1.3 one or more of the tickets you ordered was listed at an incorrect price due to a typographical error on our website or an error in the pricing information received by us from our suppliers;
5.1.4 you have failed to make payment to us for the tickets within 7 days of the date of your order or, if earlier, on the date 3 days prior to the ticketed event.
5.2 If we cancel the contract between us pursuant to clause 5.1, we will notify you as soon as possible of that cancellation and re-credit to your account any sum which we have already debited from your credit card as soon as possible and, in any event, within 30 days of cancellation.
6. Delivery of tickets
6.1 We will deliver the tickets ordered by you to the address you give us for delivery with your order.
6.2 Delivery will be made on or around the later of the date 2 weeks prior to the event in question, the date upon which we receive the tickets from our supplier or within 2 days of your order.
6.3 We aim to deliver the tickets which you order to you:-
6.3.1 for deliveries within the UK, by special delivery;
6.3.2 for international deliveries, by such method as we shall deem fit.
You may, therefore, be required to sign for the delivery of the tickets. Failure by you to sign for the delivery of any tickets does not mean that we have failed to deliver them.
6.4 You will become the owner of the tickets you have ordered when they have been delivered to you and you have paid for them in full. We will be the owner until that point. Once tickets have been delivered to you they will be held at your own risk and we will not be liable for their loss, damage or destruction.
7.1 If the tickets we deliver are not what you ordered or are damaged or the wrong number of tickets is delivered, you must let us know in writing at our contact address of the problem as soon as reasonably practicable after delivery but in any event 2 working days before the ticketed event. If you do not let us know, you cannot return the tickets to us.
7.2 If you do not receive tickets ordered by you within 7 days of the date of the event for which the tickets are required, you must let us know by email to our usual email address of the problem as soon as possible. We shall advise you of the whereabouts of your tickets and (if we can) let you know the likely delivery date.
7.3 Unless the law provides otherwise, we will not be responsible for any loss of profits, business or goodwill (or similar loss) which you may suffer because of any problem about which you notify us under this condition and we shall have no responsibility to pay any money to you by way of compensation other than to refund to you the amount paid by you for the tickets in question under clause 7.2.3.
7.4 You must observe and comply with all of the regulations and legislation of the country of delivery which apply to that delivery including obtaining all necessary customs, import or other permits, licences or consents and/or paying any import duty (or such other payment which may be necessary). The import or export of our tickets to you may be prohibited by certain national laws. We make no statement and accept no responsibility in respect of whether or not the export or import of the tickets you purchase is so prohibited.
7.5 Nothing in these terms and conditions is intended to limit any rights you might have as a consumer under any laws or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury caused by our negligence.
Unless otherwise stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address and all notices from us to you will be sent by us to the email address which you provide to us with your order.
9.1 If you have any complaints about the tickets or any aspect of the way we have dealt with you the complaint should be made in writing to our contact address.
9.2 We will investigate any complaint you make as soon as we are able and in any event we will respond to your complaint in writing or by e-mail within 30 days of receiving your complaint.
10. Events beyond our control
We shall have no responsibility to you for any failure to deliver tickets you have ordered or any delay in doing so or for any damage to tickets delivered that is caused by any event or circumstance beyond our reasonable control including, among other possibilities, strikes, lock- outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.
If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) then the remaining terms and conditions will remain enforceable and still apply.
12. Third party rights
Except for us and our affiliates, directors, employees or representatives and you, no person has any right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of the contract made between us and you.
13. Governing law
The contract between us shall be governed by and interpreted in accordance with English law and the English courts shall have jurisdiction to resolve any disputes between us.
14. Entire agreement
We may waive any of our rights under our contract with you at any time and for any reason without affecting our ability to enforce that right or any other provision of that contract.